SAFE COLLECTION OF PARCELS
If a product or products are damaged in transport, following the recommendations below will considerably speed up the handling of the complaint.
Check the outer packaging
The box should have no dents, holes or other signs of damage. It should be tightly closed and intact. If SKLEP DLA LEKARZA tape was used to secure it, the tape must not be broken or cut. Check the number of parcels on the waybill.
If the shipment is packed in more than one box, all of them should be delivered to you at the same time.
Every parcel sent by our company is prepared with due care.
Please remember, however, that a cardboard box can deform – an external force acting on it may damage the products packed inside without leaving obvious marks on the outside. That is why we ask you to open the parcel and check that the delivery is complete and the products are undamaged.
The courier is obliged to wait while you check the contents of the parcel.
Reporting damage to the carrier
1. If everything is in order, sign the waybill.
2. If the packaging raises your doubts, refuse to accept the parcel.
3. If you decide to accept an order with damaged packaging, be sure to add the note "Accepted with reservations" when signing the waybill. Do not let the courier go yet.
1. If you have doubts about the condition of the products ordered, or the order does not match the purchase document, ask the courier to draw up a damage report. Make sure that all fields of the form are filled in. Mark any damage to the outer packaging. This is the most important information for the carrier to accept the complaint. Before signing, check that the description matches the actual condition. In the "comments" field you can state all your reservations, including those concerning the information entered by the courier in the report, e.g. if you disagree with what is written in the damage report. The link below leads to a sample completed damage report form of DPD (in Polish):
https://sklepdlalekarza.com/forms/pl/wzor_protokolu_szkodowego.pdf
2. Keep one copy of the completed report.
3. If the courier does not want to wait, tell them that they will have to come back to draw up the damage report.
Inform us about the incident immediately by telephone: +48 61 670 31 96
Reporting damage to the seller
1. Notify us of any reservations about the condition of the packaging or the contents of the parcel immediately – no later than 24 hours after the courier's visit.
2. Once we receive your report, a member of our staff will deal with the incident and stay in touch with you until it is resolved.