COMPLAINTS AND RETURNS
1. INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT
In accordance with the applicable law, you have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you acquired physical possession of the goods, or on which a third party other than the carrier and indicated by you acquired physical possession of the goods.
To exercise the right of withdrawal, you must inform us (SKLEP DLA LEKARZA Sp z o.o. with its registered office in Dabrówka (Dopiewo commune, Poznań district, Wielkopolskie province), ul. Jaśminowa 12, 62-070 Dąbrówka (correspondence address: ul. Junikowska 64, 60-163 Poznań), entered in the register of entrepreneurs of the National Court Register by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000781158, NIP (tax ID) 7773348909, REGON 383062056, BDO 000563229, share capital 5,000 zloty.) of your decision to withdraw from this agreement by an unequivocal statement (for example a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but it is not obligatory - it is available at: https://sklepdlalekarza.com/forms/pl/odstapienie_od_umowy.pdf
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this agreement, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise - in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. INFORMATION ON THE STATEMENT OF EXERCISING THE WARRANTY FOR DEFECTS
In accordance with the applicable law, we are liable to you under the terms set out in the Civil Code for physical and legal defects.
Upon discovering a defect, you have the right to:
- submit a statement requesting a price reduction;
- submit a statement of withdrawal from the agreement, but not when the defect is insignificant;
- demand replacement of the goods with goods free from defects;
- demand removal of the defect.
We will respond to your statement or demand within 14 days.
You are obliged to deliver the defective goods at our expense to the address (SKLEP DLA LEKARZA ul. JUNIKOWSKA 64, 60-163 Poznań), and if delivery of the goods by you would be excessively difficult (e.g. because of the type of goods or the way they are installed), you are obliged to make the goods available to us at the place where they are located.
We bear the costs of replacement or repair, except where the defective goods have been installed. In that case you are obliged to bear part of the related costs exceeding the price of the goods. Alternatively, you have the right to demand that we pay part of the costs of dismantling and reinstallation, but up to the price of the goods sold.
We are liable under the warranty if a physical defect is found within two years of the goods being delivered to you, and if the goods sold were used, within one year of their delivery. Your entitlement is limited in time to one year from the date the defect is found, but does not expire before two years have passed from the delivery of the goods to you, and if the goods sold were used, before one year has passed from the delivery of the goods to you. The exception is a situation where the shelf life of the goods specified by us or by the manufacturer ends more than two years after the goods were delivered to you. We are then liable under the warranty for physical defects of these goods found before the end of that period.
Liability for legal defects is essentially the same, and the time for notification runs from the moment of learning of the defect, and the limitation periods from the date on which the judgment concerning the goods affected by a legal defect becomes final.
The subject of the warranty is extremely complex, and we encourage you to read the Civil Code and the websites of UOKiK (the Office of Competition and Consumer Protection) and of consumer organisations, which describe your rights in detail and clearly. Our shop operates in accordance with the law and respects consumer rights, so the legal information you find there will also apply to agreements with us.
You may use the model withdrawal form, but it is not obligatory - it is available at: https://sklepdlalekarza.com/forms/pl/rekojmia.pdf
ver. 1.01. dated 4 February 2022